Refund Policy — ExcelFormulaAI

Last updated: September 12, 2026

This Refund Policy explains the refund terms that apply to digital products sold through ExcelFormulaAI.

1. Operator

ExcelFormulaAI is operated by Nikhil Kappagantula, based in Hyderabad, Telangana, India.

2. What We Sell

ExcelFormulaAI sells digital PDF playbooks and spreadsheet-related guides. These products are delivered digitally after purchase through our checkout and delivery provider, Payhip.

3. Delivery

After a successful purchase, the purchased digital file is delivered electronically to the customer's Gmail/email address through the automated delivery process.

Delivery is normally completed within 60 seconds of a successful purchase. Delivery times may occasionally be affected by provider or email-service delays.

4. Refund Eligibility

Refunds are issued exclusively if the automated file delivery fails.

A refund is therefore available when a customer has completed a successful purchase but the purchased digital file is not delivered through the automated delivery system.

Refunds are not issued simply because a customer changes their mind, no longer wants the product, or has already received the purchased digital file.

5. Refund Request Period

Refund requests must be submitted within 7 days of the original purchase date.

6. How to Request a Refund

To request a refund, email nikhilkappagantula07@gmail.com .

Please include enough information for us to identify the transaction, including:

• Your name and the email address used for the purchase.
• Your Payhip order confirmation or receipt.
• Your Razorpay payment receipt or transaction reference, where available.
• A brief description confirming that the automated file delivery failed.

7. Review of Refund Requests

We will review the information provided with the refund request and verify the relevant purchase and delivery records. If the request meets the refund conditions described in this policy, the refund will be processed through the applicable payment/checkout system.

8. Third-Party Payment and Delivery Providers

Purchases and digital delivery may involve third-party providers such as Payhip and Razorpay. Their systems may have their own transaction records, processing timelines, and terms. Where necessary, we may use the relevant order or payment information provided by those services to verify a refund request.

9. Questions and Support

For refund questions, delivery issues, or related customer support, contact:

Email: nikhilkappagantula07@gmail.com

10. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our products, delivery process, payment providers, or legal requirements. The latest version will be published on this page with an updated date.